ASI 80150   UPIC:QUICKPT
 

  Distributor Access Area FAQ                                                                 

How do I login?
How do I check the status of an order?
Can I view the Artwork for my orders on-line?
How do I change my site password?
How do I check my account status?
What are the production steps my orders go through?
Can I find out if my order has shipped?
Can I view and/or update My account contact information?
Do you have an e-Mail mailing list and can I add e-Mail recipients to it?

Q:
How Do I Login to the Distributor Access Area?
A:
Click on the Distributor Home button on the side bar from any page.
  You will be presented with a login screen prompting your for your login ID and password.

Enter your Quickpoint account number as the Login ID.

If this is the first time you are logging in, the default password is the 5 digit zip code of your billing address.

After your initial login, you can (and it is highly recommended that you do) change your login password to anything you desire.
Top
Q:

Can  I check on the status of an order I have placed with you?

A:

YES!

 

From the Distributor Home page, click on ' View Open Order Summary' from the main area or the 'Open Orders' link on the side bar from any page. This will take you to the Open Order Summary page which displays all current open orders with Your PO#, our Factory Order #, Ship-To name, Order Entry Date, and a  '' link to take you to the Order Detail page.

You can also click on the Order Inquiry link from the side bar on any page in the Distributor Access Area which  will take you to the Order Inquiry page.  From this page you can search for any order, closed or open, by your PO number or the Quickpoint order number. Enter either number and click the 'Find Order' button which will take you to the Order Detail page.

From the order detail page, you can click on the Track () icon for any applicable line item to track the status of that item.

Top
Q:

Can  I view the Artwork for my orders on-line?

A:

YES!

 

If the artwork for your order has been finalized, a 'View Artwork for this Order' link will display on the the Order Detail page.  Access the order detail page as above and then click the 'View Artwork for this Order' link. The artwork will open in a separate browser window.

Top
Q:
How do I change my site password?

A:

From the Distributor Home page, click on the Change Site Password link.
  It will show the page in which you can setup your own unique, secure site password for your account. 
Top
Q:

How can I check on my account status?

A:

This requires a secondary password.

 

Access to your account information requires a secondary secure password that is requested and established by the principal of the account or their designees.

You must request a secondary password in writing to Quickpoint. After receiving the request, Quickpoint will establish your secondary password that will allow access to the secure account information by anyone who has access to the secondary password.

After your secondary password is established, you can access your account information by clicking on the Account Status link supplied from the Account Information page. 

Accessing these pages will prompt you for the secondary password to ensure only authorized personnel from your company can access the information.

Top
Q:
What are the production process steps my orders go through?

A:

Your orders go through the following internal process steps:

 
  • Customer Service
  • Art Department
  • Final Proof
  • Production
    • Prep (If Needed)
    • Imprinting
    • Assembly (If Needed)
    • Packing
  • Shipping
Top
Q:
Can I see if my order has been shipped and can I track my order after it has left your dock?

A:

YES!

 

From the Order Detail page, you can click on the Track () icon next to the line item. If that line has shipped, you will be presented the Shipment Tracking page. This page will show you all the shipping information for your order line item.

You can further track the shipment by clicking on the Track () icon on any line on the Shipment tracking page to access the package tracking areas of the appropriate carrier.

Top
Q:
Can I view and/or update My account contact information?

A:

YES!

 

From the Distributor Home page, you can click on the Account Info link and you will be presented a page displaying your current account contact information.

If any of the information is incorrect or needs to be revised, you can click on the 'Change of Information Form' button at the bottom of the page. You will then be taken to a 'Change of Information Form' where you can submit your requested changes.

Once on the 'Change of Information Form', your current contact information will again be displayed in the left column and a new column will be displayed on the right with input fields to enter your  requested changes. You only need to enter information in the right column for the fields that need to be changed.

At the bottom of the page, please enter your name in the 'Requested by' field. You must enter a value for this field. We need to have the name of the person requesting the change so that we can verify that the request is being submitted by an authorized representative of your account.

Click on the 'Submit Change of Information' button. You will be presented with a confirmation page acknowledging the receipt of your request.

Note: Your requested changes will not be reflected immediately. For your protection, we must first validate the request and then we will make the changes for you.

Top
Q:
Do you have an e-Mail mailing list and can I add e-Mail recipients to it ?

A:

YES!

 

We have an e-mail mailing list that we use to send out valuable information to all recipients including new product information, specials, important information, and e-mail only specials.

You can add anyone to our e-mail list by clicking on the 'Add to e-Mail List' link from the distributor home page. Fill out the presented form and click 'Submit' to be automatically added to the e-Mail list.

Optionally, you can send an e-Mail to 'mailist@quickpoint.com' with 'Subscribe' in the subject line to add the 'From' e-Mail address to the list. Although this is quick and easy, the web site form let's you include more information and add e-Mail recipients other than just the one in the 'From' address of an e-Mail.

You can also remove yourself from the list at any time by sending e-Mail with 'Remove' in the subject line to ' maillist@quickpoint.com '. 

Top